To awaken slumbering wishes or to make good on customer service a company strengthens in the long term. Communication is a constant change of State of. Through words and gestures, a person learns new things. He sits down with the world apart, reflected, acts and decides. He communicates and convincing. Many service providers may make the experience that customers often actually only gradually learn through the course of a consultation, to buy certain products. For example, the German software giant SAP this quarter could increased its revenues by a quarter, and industry insiders claim that lying alone on its service offensive. According to Spiegel Online will respond there customer feedback consistently.” “The seminar service center management” is a training, the company offers one by one EDV GmbH.

The course focuses on the qualities of intuitive and specific action in customer service. Equally involves the processing of customer requests, complaint management, or also the support of the sales force. Another seminar of the “same provider with the title text in the marketing and distribution” trains the participants, to find the right words even more the quality of campaigns to improve product information and the communication in the service. Corporate information / short profile: one by one was EDV GmbH ( in 1993 (1998 GmbH) founded and is a renowned computer training provider in Berlin-Mitte, directly at Checkpoint Charlie (Alfandaryhaus). The company is among the market leaders in the field of data processing training, seminars, and IT-training and offers over 350 various computer courses, for example, in all standard graphic and DTP programs, Office applications, design programs, but also modern soft skills training.

One by one EDV GmbH offers companies and individuals training topics and ensures nationwide open standard seminars and individual solutions in the form of individual training or company training, on request also directly on-site. The company has modern seminar rooms, in which regular training to all common areas of the software take place. The rooms in Berlin can cost-effectively be hired also for meetings, conferences or seminars under, with catering and drinks service on request. More information about the one by one EDV GmbH and current offers in the areas of data processing training, seminars, and IT training are available in the Internet under Contact: one by one EDV GmbH room str. 79/80 10117 Berlin Tel.: + 49 / 030 / 20450323 fax: + 49 / 030 / 20450325 eMail: info(at)