Exagon consulting: change management lags the requirements in the IT organizations still significantly behind grow management and continuous improvement processes change Kerpen together, jazzband – after assessment of the consulting firm is Exagon elementary requirements in the IT organization in the future a smart change management, in terms of design and flexible organisational changes, include. Companies must live with high change Dynamics willy-nilly, so that also the IT service management, as an inclusive and supportive element of business processes of these companies, constantly new requirements must be. Causes are especially reorganizations due to strategic adjustments to the also very variable market conditions and customer needs. But also personnel change in the executives or new technical developments for the business and production processes include the encoders. The change is actually a striking indicator of economic and Society, nevertheless was considered management long time change pure nice-to-have theme. From this rating companies could blind your fact, even though they have worked constructively even permanently own change and raised him”, problematizes Exagon – Managing Director Werner Stangner. This contradiction can be observed even in the IT organization.

Ultimately, any modification of a strategy or introduce new technology causes changes, for example, in the processes, job content and roles. This is it, to control, to reach the desired effects of the investments or reorganisations”, emphasizes Stangner. This was uncontradicted, still lacks the most companies currently here not only on the necessary methodological concepts, but it being underestimated the strategic importance of as consistent and systematic change management. This reduces the prospects of success of projects or sometimes even considerably endanger their results. A successful Change management is characterized not only by the ability to rethink and abandoning habits, rather it requires an internal institutionalization of this topic,”Stangner calls. These include the establishment of corresponding responsibilities and personnel as financial resources as well as specific skills in dealing with changes for him. Only under these conditions, structures, processes and communication conditions could be optimized systematically? The Exagon consultant is however sure that the change will take in the future much more root management in the field of ITSM. No single technology or process standards such as ITIL are back in focus, but as IT organizations able actively to support the continual change and help shape are.” This is a cross-cutting requirement and so is gaining strategic importance.

For new models with a holistic approach would have to be implemented, which is about the Organization relationships extend their systems, processes and people, but also intelligent control methods include an additional element. This new dimension of change management will consider the idea of continuous improvement processes and to better meet the needs of the practice”, has the direction Stangner. About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. This includes Exagon performance portfolio both consulting services such as extensive training. Customers businesses and institutions such as AirPlus, BASF, Bayer, German Defense Ministry, DEKRA, Deutsche Bank, Deutsche Telekom, airport include Cologne, Heraeus, information and technology of North Rhine-Westphalia, Hesse Center for data processing, host Europe, Postbank, T-systems, TuV Sud, Vodafone, VolkswagenNutzfahrzeuge airport Cologne/Bonn and IT-NRW. Exagon consulting & solutions gmbh Heinrich-Hertz-str. 13 D-50170 Kerpen-Sindorf Tel. 02273-9833-0 Tel. 02273-9833-11 think factory groupcom gmbh Bernhard Duhr Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-75 fax: + 49 (0) 22 33 61 17-71